Sync Indicator Report

If you encounter a sync issue, the extended sync status report gives detailed information on the error and how to resolve it.

We understand that not being able to access the tools you want is incredibly frustrating. This tool helps eliminate headaches and get your data syncing faster.

If you encounter an error while syncing, there are 7 possible messages you will see. Each type has a unique error message, and will give you different options to resolve the issue. Regardless of the error message, our support team is always available to assist you. 

Possible Error Causes:

  1. Due to internal Sync Error. This means we encountered a problem during the sync. To resolve, please contact our support. This is an unexpected issue but we will look into it quickly and help resolve this issue as fast as possible.
     
  2. Due to Data Provider Maintenance. This means your data provider is currently unavailable due to maintenance work. To resolve, please try the sync again later. This is likely a temporary issue and will resolve itself as the data provider finishes the maintenance work. Please notify the support team so we can help monitor when the data is available again. 
    The error you see may look something like this:

    sync_indicator_dataProviderMaintenance_dataProviderError1


     
  3. Due to Data Provider Error. This means your data provider is experiencing some problems at the moment. To resolve, please try the sync again later. This is likely a temporary issue and will resolve itself as the data provider finishes the maintenance work. Please notify the support team so we can help monitor when the data is available again. 
  4. Due to invalid credentials. This means your authorization credentials are not valid. To resolve, please try again and reauthorize us with your data provider. To learn more about authorizing ProfitSee with your data provider, please read the article on Syncing in a File for Xero, QuickBooks Online, or Twinfield.
    This issue can only be resolved by the user (you) authenticating ProfitSee with your accounting file. Once you re-authorize the file, please click Sync Now. If this does not resolve the issue, our support team will dig into the cause and help find a resolution. 
    The error you see may look something like this:

    sync_indicator_invalidCredentials3

     
  5. Due to loader error. This means we encountered a problem with our database system. To resolve you will need to contact our support team. This is an unexpected issue but we will look into it quickly and help resolve this issue as fast as possible.
     
  6. Due to bad Request. This means we encountered some invalid requests during the sync. To resolve, please contact our support team. This is an unexpected issue but we will look into it quickly and help resolve this issue as fast as possible.
    The error you see may look something like this:

    sync_indicator_internalSyncError_loaderError_badRequest2 
  7. Due to validation error. This means some information from your data provider is inconsistent or not valid. 
    This issue can most likely be resolved by correcting the values and restarting the sync. Once you have made adjustments in your accounting file, you can press the Sync Now button. If this does not fix the issue, our support team will dig in further.
    The error you see may look something like this:

    sync_indicator_validationError4
    If you have further questions, please reach out to us at support@myprofitsee.com, or contact support through the support link in your ProfitSee account. If you can provide a screenshot of the error message and any details or steps you've taken, we will be able to resolve the issues faster.